FAQ

Senior couple talking about options with care agency

Have Questions About In-Home Care? We’ve Got Answers!

When searching for in-home care services, it is natural to have questions about types of services available, how caregivers are trained, cost of services, and more.

To help you find the answers you need, our team of professional caregivers has compiled a list of some of our most frequently asked questions.

We are proud to serve seniors and families throughout the North Shore of Massachusetts, including Chelsea, Everett, Lynn, Lynnfield, Malden, Melrose, Medford, Reading, Revere, Saugus, Stoneham, Wakefield, Wilmington, Winthrop, and Woburn. Visit our Service Area page for a full list of the communities we serve.

Our team provides a wide range of in-home care services designed to allow seniors to remain independent at home and in the community, including companion care services, 24/7 care, home health aides, personal care, transportation, respite care, homemaker services, and more. Visit our Services page for a full list of the services we provide.

When arranging for home care services, the more notice we have, the better. That way we can do an in-home assessment and create a customized plan of care that will meet the person’s full range of needs. However, for those in need of urgent care, we can arrange services as soon as the next day, depending on necessity and availability.

Because home care services are personalized to fit each person’s unique needs, we prefer to discuss pricing after we have a full understanding of how much and what type of care you or your loved one will need. Please feel free to call us any time to discuss your needs and we will be happy to provide pricing then.

We do not require a minimum of hours, but our pricing will vary based on length and frequency of services.

We accept private pay via cash, check, or credit card. Additionally, many of our clients are eligible for assistance through the MA Home Care Program. Contact your local ASAP for more information.  

Some long-term care insurance or Medicare Advantage plans may pay for home care services. Contact your insurance company to find out if your plan offers home care coverage. 

While home care agency licensing is not required at this time by Massachusetts, legislation on the issue is pending, and Abernathy Home Care is supportive of the legislation and prepared for compliance. Our agency’s contracts are overseen by the Massachusetts Executive Office of Elder Affairs, which requires a stringent contracting process that is regularly reviewed and audited.

We are serious about the safety and security of everyone we serve. All our caregivers must pass a thorough criminal background check, nurse aide registry check, Office of Inspector General (OIG) Medicare fraud check, driving record checks, and reference checks. We also check each applicant against the Massachusetts State Aid exclusion list to ensure that we only hire safe, experienced, and reliable care providers.

Abernathy Home Care is family-founded and owned, and we treat each client we serve just as we would a member of our own family. Our focus is on high quality care and meaningful employment opportunities rather than just corporate profits. We have pride in our profession, and we believe home care is an essential service and that aging in place is an option everyone should have.

Yes. Abernathy Home Care has a dedicated on-call line available after hours. This line is managed by a staff member of Abernathy Home Care familiar with the agency’s clients and caregivers.

Yes, we can provide services wherever your loved one calls home, depending on location and availability. Please call us at (781) 246-2264 for more information.

In the event that a caregiver is sick or otherwise cannot make it to your home for a shift, we do our best to provide you with a fill-in caregiver to ensure that your care needs are always met.

Contact Us to Learn More

If you still have questions about Abernathy Home Care or our services, we’re always happy to help you find answers. Contact us at (781) 246-2264 or reach out to us online to learn more.

Our professional caregivers are proud to serve families in Malden, Everett, Lynn, Stoneham, Revere, or the surrounding areas.